Abacus Systems develops ITIL Service Desk, Help Desk, Defect Tracking and IT Service Management (ITSM) solutions for small to large enterprise organizations.
Our solutions enable organizations to streamline their support centre and greatly improve management of resources and assets. It assist organizations to deliver efficient, cost-effective and a high quality support services.
We are located in beautiful Melbourne (voted the top 10 cities in the world), Australia.
Our Aegis solutions are deployed by over 5000 companies worldwide. A partial list of companies using Aegis includes Alcatel, American Express, Atomic Energy Corporation, Australia Post, BMW, BP, Bristol-Myers, British Airways, CSIRO, DaimlerChrysler, DHL, EDS, Fuji Bank, Fujitsu, HP, HSBC, IBM, KPMG, Lyold's, National Bank of Canada, Nestle, Novartis, NRMA, Qantas, RACV, Reuters, Shell, Tata Consulting, Thomson, TNT, University of Chicago, University of Melbourne, University of Queensland, Visa International and World Bank. More >>
Aegis Service Desk and Aegis Help Desk is a customizable and cost-effective IT management solution. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the others.
Aegis Service Desk gives you a complete ITIL solution regardless of whether you run a Service Desk, Help Desk or Call Centre. If you choose not to implement ITIL, you can completely customize Aegis Service Desk to fit your needs, using as much or as little of the features provided. You may also choose our Aegis Help Desk product which is designed for customers that do not want to implement the ITIL framework.
Aegis Service Desk includes the following fully-integrated modules: Incident Management, Problem Management, Change Management, Asset/Configuration Management, Service Level Management and Knowledge Management plus more.
Aegis Help Desk includes the following fully-integrated modules: Incident Management, Asset/Configuration Management, Service Level Management and Knowledge Management plus more.
Our Aegis Service Desk and Aegis Help Desk software suites are very affordable compared to other products. A lot of products claimed to be ITIL complaint and charge you accordingly. Don’t take our work for it. You can request a free demo or a price quote from us with no obligations.