Aegis | Service Desk, Help Desk, Defect Tracking, ITIL & IT Service Management (ITSM) Solutions

Abacus Systems develops Help Desk and IT Service Management software solutions for small to large organizations. Our Service Desk and Help Desk software are very customizable and cost-effective IT Service management solutions. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the other modules in the suite.  

Aegis Service Desk and Aegis Help Desk have built-in facilities where users can create data entry and web entry forms easily without development effort or simply use the setups we provide, straight out of the box. Either way, our customers will minimize development, integration, testing and maintenance costs yet have the ability to create an infrastructure that is truly unique to their business.

We deliver the best value and functionality in the enterprise IT Service Management market. The popularity and demand for our software enables us to deliver products that are comprehensive, easy to use and cost effective.

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Click to view all screenshots

我不是药神Aegis Service Desk gives you a complete ITIL solution regardless of whether you run a Service Desk, Help Desk or Call Centre. If you choose not to implement ITIL, you can completely customize Aegis Service Desk to fit your needs, using as much or as little of the features provided. You may also choose our Aegis Help Desk product which is designed for customers that do not want to implement the ITIL framework.

Aegis Service Desk includes the following fully-integrated modules: Incident Management, Problem Management, Change Management, Asset/Configuration Management, Service Level Management and Knowledge Management plus more.

Aegis Help Desk includes the following fully-integrated modules: Incident Management, Asset/Configuration Management, Service Level Management and Knowledge Management plus more.

Our Aegis Service Desk and Aegis Help Desk software suites are very affordable compared to other products. A lot of products claimed to be ITIL complaint and charge you accordingly. Don’t take our word for it. You can request a free demo or a price quote from us with no obligations.

SOLUTIONS CUSTOMER TESTIMONIALS
Web Self-Service
As a Support Strategy

Use our web self-service facilities to reduce customer waiting time woes and enhance customer care and support for your Service Desk/Help Desk. More >>

 

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Partner Program

Abacus Systems recognizes the important role of partners and their contributions towards our success and providing a support network for our clients worldwide.

The Partner Program is designed for companies who wish to integrate or resell our Service Desk and Help Desk products to customers. More >>


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Service Desk, Help Desk, Defect Tracking, ITIL & IT Service Management (ITSM) Solutions
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